Shipping policy

Shipping & Order Cancellation Policy

Welcome to Hygein!

At Hygein, we are committed to providing a smooth and reliable shopping experience. This Shipping & Order Cancellation Policy explains how we process, ship, and handle cancellations of customer orders.

Order Processing

  • Orders are processed within 1 business day after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

Shipping

  • We currently deliver across Pakistan.
  • Standard delivery usually takes 2–5 business days, depending on your location.
  • Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges (if applicable) are displayed during checkout before payment confirmation.
  • Promotional offers, including free shipping, may be available from time to time and will be displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive shipment confirmation along with tracking details (where available), allowing you to monitor your delivery.

Order Cancellation

Customers may request cancellation of their order before it has been dispatched by contacting our customer support team.

Once an order has been shipped, it cannot be cancelled. However, customers may request a return or refund in accordance with our Return & Refund Policy after receiving the order.

Shipping Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including courier delays, adverse weather conditions, public holidays, or operational disruptions.

If your order is significantly delayed, please contact our customer support team, and we will assist you promptly.

Customer Support

If you have any questions regarding shipping or order cancellation, please contact us:

Hygein

Email: sales@hygein.com

Phone: 041-2429276

WhatsApp: +92 318 7428369

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (Pakistan Standard Time)